HOW LONG DOES MY ORDER TAKE TO PROCESS?
We know how excited you are to receive your gorgeous new lashes & we work hard to get them to you as quickly as possible. Upon receiving your order confirmation email notification, most items (depending on stock) are shipped within 1 to 3 working days of receiving payment.
HOW DO I APPLY FALSE EYELASHES?
- Carefully remove first lash from lash tray using tweezers.
- Hold lash to your eye and measure whether lash should be trimmed. Use tip of scissors to cut.
- Take edges of your lash and bend them in a U shape
- Apply lash adhesive along lash band and allow glue to sit for about 30 seconds or until glue becomes tacky.
- Curl your eyelashes
- Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.
- Apply mascara (optional) and/or apply liner to fill in any gaps.
HOW MANY TIMES CAN YOU REUSE A PAIR OF FALSE EYELASHES?
House of Lashes are individually handcrafted and made to last through multiple wears - 10-15 times on average, 20+ if well looked after.
IS EYELASH ADHESIVE INCLUDED WITH MY PURCHASE?
Adhesive is not included in your purchase. However, we do sell eyelash adhesive separately.
HOW DO I REMOVE MY FALSIES?
There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at it’s base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.
WHAT IS THE BEST REMOVAL FOR THE LASH ADHESIVE?
Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids.
HOW DO I CARE FOR MY FALSIES?
L'amore Lashes are made specifically for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:
- Remove glue buildup after every use. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
- Store lashes in their original tray.
CAN I GET MY FALSIES WET?
It is not recommended to get your lashes wet, although they may withstand water splashes we do not recommend our lashes being fully submersed.
CAN I APPLY MASCARA ONTO MY FALSE LASHES?
Some people feel putting mascara on top of your false lashes can make them blend even more seamlessly with your own lashes, but please bare in mind that adding mascara to the lashes may cause them to not last as long.
WILL THE FALSE EYELASHES HARM MY OWN LASHES?
No. When false eyelashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.
WHAT IS THE RETURN AND EXCHANGE POLICY?
Please see our refund policy for more details. We offer a 100% Satisfaction Guarantee on all order, if your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. If you wish to return your order, email us at firstname.lastname@example.org with the subject “ORDER RETURN” and indicate your Order # in the contents of the message.
DOES L'AMORE LASHES OFFER A PROFESSIONAL MUA DISCOUNT?
We do offer qualified Professional Makeup Artists a 20% discount off their entire purchase.
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Subject line: MUA Program Enquiry